Why Systems Thinking Changes Everything You See as a Coach
That is the question I brought to the Comensa Conference in Johannesburg last month — one that I believe sits at the heart of every coaching engagement:
What is the terrain you are actually assessing?
Not the presenting issue. Not the goal the client walked in with. The terrain — the full landscape of forces, patterns, beliefs, and invisible structures that are shaping everything the person in front of you is experiencing.
Most coaches are trained to focus on the person. That instinct is right. And it is incomplete.
Because the person in front of you didn’t create their patterns in isolation. They created them in response to a system. And until you can see the system, you are only ever coaching half the picture.
The Dual Lens: Individual and System, Simultaneously
Systems thinking in coaching asks us to hold two lenses at the same time — the individual, and the forces shaping that individual — without collapsing into one or the other.
At the individual level, we are looking at patterns, beliefs, and narratives. The emotional logic that keeps someone safe. Behavior as information rather than as a problem to be fixed.
At the systems level, we are looking at the forces that surround and shape the individual — culture, structure, relationships, incentives. The invisible field that most people cannot see precisely because they are living inside it.
The master coach doesn’t choose between these two views. They learn to hold both — in the same conversation.
Nine Thinkers. One Throughline.
To make this practical, I draw on nine foundational thinkers whose work — taken together — gives coaches a complete systems lens.
Kahneman — reminds us that most of what drives behavior in organizations is invisible, even to the person living it. Your client isn’t resistant or stuck. They are being consistent — with a system of beliefs and emotional responses that has kept them safe until now.
Kegan — takes this further. People don’t resist change because they lack motivation. They resist because they have hidden competing commitments that are just as real, just as powerful, and almost completely invisible to themselves. The micromanager who says they want to develop their team isn’t weak-willed. They are running a perfectly logical internal system protecting something they haven’t yet named.
Dweck — asks us to distinguish between three completely different coaching terrains: a skill gap, a belief gap, and an identity gap. When coaching stalls, the question is which terrain you’re actually on — because each one requires a completely different intervention.
Senge — asks us to look beneath behavior to the structures that generate it. When your client keeps hitting the same wall, the question worth sitting with is whether this is about the individual — or about a pattern the system keeps producing regardless of who is in the role.
Schein — gives us the concept of culture beneath the culture — the unspoken assumptions that actually shape decisions, often invisible even to the people making them. Understanding what a system consistently makes possible tells you more than its stated values ever will.
Meadows — makes the case — without knowing she was making it — for why coaching is the highest leverage intervention available to any organization. Numbers, rules, and incentive structures are low leverage. The mindset or paradigm from which the system arises is where the real power lives. That is exactly where coaches work.
Bateson — asks coaches to listen for the pattern beneath the content, not just the content itself. The story your client tells about their organization reveals how the organization has shaped them. The story they tell about themselves reveals how they have learned to survive inside it.
Oshry — offers one of the most relieving reframes in organizational work: much of what people experience is generated by where they stand in the system. The overwhelmed senior leader, the pulled-apart middle manager, the disengaged frontline employee — each is responding to real forces that come with their position. Seeing that changes everything about how you coach them.
Scharmer — asks the question that every coach needs to sit with: From what place inside myself am I coaching right now? Am I coaching from my expertise — or from genuine presence to what wants to emerge?
The Destination: The Aligned Organization
The Aligned Organization isn’t a destination you declare. It is built at three levels — simultaneously. Organizations that learn to read their own systems. Leaders who develop the competencies to lead from alignment. Employees who bring critical thinking and agency into every partnership. When those three layers are working together, you don’t have misalignment. You have an organization that can see itself, develop itself, and sustain itself.
Coaches are not support staff in this vision. They are the connective tissue of a system that is trying to become conscious of itself.
Every coaching conversation that helps an individual see their pattern contributes to the organization’s capacity to see its own. Every relationship that develops a leader’s systems sight increases organizational capacity to read its terrain.
You don’t have to wait for your organization to become aligned before you start coaching systemically. You start where you are. With the person in front of you. That is how the Aligned Organization gets built. One conversation at a time.
The Question That Will Change How You Listen
I want to leave you with the question I closed with in Johannesburg — one I invite you to carry into your next conversation:
“What is trying to emerge in this person — and what would become possible if they trusted it?”
That question will not give you answers. It will give you better sight.
This Is the Conversation Our Field Needs — and You Are Invited
If this article sparked something in you, that is exactly the signal to follow.
In two weeks I am bringing this work live to the Global Coaching Network — a deep dive into systems thinking as a practical coaching lens, with frameworks you can carry directly into your next conversation.
Systems Thinking in Coaching Practice: What Is the Terrain You Are Assessing?
May 13 8 AM PST-11 AM EST
Zoom: https://us02web.zoom.us/j/83340208316?pwd=2YpMlaU8JuAN1eXCwa1CmqzjBK1eSH.1
This is not a lecture. It is a conversation — and the people who show up for it tend to be exactly the kind of coaches and practitioners who want to go deeper. I hope to see you in the room.
