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Unwinding the Negative Thinking Spiral

February 18, 2021 by Dr. Peggy Marshall

colorful spiral

Unwinding the Negative Thinking Spiral

By Ursula Clidiere, Ph.D., CBC and Peggy Marshall, Ph.D., CMBC

 

Few of us need reminding that 2020 was a year that represented a massive call to action on so many fronts, but first and foremost, for the helping professions. Additionally, it was a double whammy for many as it challenged most helpers in their capability and capacity, mentally and physically, to help others.  It also presented us with our own needs for being helped, held, and supported.

For the Coaching profession, equally, it meant a period of stretching, learning, growth, further differentiation, research, and so much more. More importantly though, it probably made a few of us realize our own limitations in coaching others while trying to keep “all wheels on our own carriage”.

Why? Even though we were taking in mutual good advice, the good vibes, the tools, the reframing, … negativity at times creeps in like a snaky poison. Before stretching, we did learn more about our own failure than we probably ever wanted, before learning, it meant stumbling or falling. Nonetheless, as a profession we have also experienced a tremendous surge of peer support, learning opportunities (many free of charge!), networking, candor, and help. Yet, experiencing ourselves with a drop of anxiousness, and noticing what a drip of negativity can do to us, may have humbled us, and possibly broadened our own perspective, even filled us with more compassion.

Despite choosing the cloth of the Resilience Protective Factors discussed by Burger and Marshall  Nine Protective Factors of Resilience (globalioc.com) to drape around us, the negativity-poison can penetrate through. Sometimes in small trickly doses that shows itself as an indistinct gray shadow that gives the day a bit of a washed-out appearance. At other times, it might come as a more tidal affront that was difficult to ignore, kidnapping thought processes, and requiring repeated centering before pushing the ‘you are now connected with video’ button on Zoom. The shapes, shades and the duration of these sensations vary greatly but on bad days, it was a trip down the negativity spiral and back. So, what propels us into the negative thinking spiral and more importantly, how do we get back out?

Both Lisa Feldman Barrett in “Seven and a Half Lessons about the Brain” and Rick Hanson in “Hardwiring Happiness” propose that our brains are wired for negativity and threat.  Barrett’s research about the evolution of the brain concludes that the action we are required to take is to determine if something we are about to encounter is a foe or friend.  Similarly, Hanson shares that we once existed in an “eat or be eaten” environment that remains present today.  The challenge becomes that this evaluation of friend or foe or eat or be eaten happens mostly unconsciously.  Additionally, the evaluation becomes cumulative, so the experiences and thoughts pack a greater punch as they connect with one another.

Given these factors, the first step in getting out of the negative thinking spiral is to acknowledge that we are in it.  Shawn Achor in “Before Happiness” shares that we are the creators of our own reality and advises that we choose the most valuable reality.  This means choosing the reality that takes our interpretation of thoughts, events, and circumstances into the best future we can create for ourselves.  Stop and think for a moment.  Upon awaking, what were your first thoughts this morning?  Were you looking forward to the day or were you still thinking about things that happened yesterday or anticipating something unpleasant happening today based upon your calendar?  Whatever you were thinking about possibly came with a story.

As coaches we often guide clients in their narrative or the story of what is happening.  Jim Loehr in “The Power of The Story” shares that stories are powerful ways that we express ourselves. “Your story is your life,” says Loehr.  As human beings, we continually tell ourselves stories — of success or failure; of power or victimhood; stories that endure for an hour, or a day, or an entire lifetime. We have stories about our work, our families and relationships, our health; about what we want and what we are capable of achieving. Yet, while our stories profoundly affect how others see us and we see ourselves, too few of us even recognize that we are telling stories, or what they are, or that we can change them — and, in turn, transform our very destinies.

Emerging from our stories requires us to also evaluate self-talk that is created from the stories. Self-talk is a term that refers to the voices that chatter away in our heads.  Susan David in “Emotional Agility” refers to this chatter as “monkey mindedness” and guides the reader in challenging the thoughts that are not productive.  This constant chatter can be positive as well as negative.   When self-talk is positive, it can uplift you when things are not going your way, bolster your self-confidence to try new activities and deepen relationships. But negative self-talk, on the other hand, can interfere with performance, put a black cloud over relationships and erode your self-esteem.  Unwinding the negative thinking spiral challenges us to examine our self-talk and make changes accordingly.  The key here is that since it is our self-talk, we own it.  And if we own it, we can change it.

This article has provided just two ways to explore and possibly think differently about the negative thinking spiral along with ideas for changing it.  For more resources and tools on “Unwinding the Negative Thinking Spiral”  join, the Global IOC Wednesday Webinar on February 24 at 10 AM EST.  https://us02web.zoom.us/j/85671563794?pwd=TmNGbVNEYXc5LzdVcDdnUzhwdWhCdz09

 

 

 

 

 

Filed Under: Corporate Coaching Blog Tagged With: coaching, Global IOC, happiness, negative thinking, negativity, our stories, resilience, self talk

Psychological Safety at the Workplace

February 3, 2021 by Dr. Peggy Marshall

Business team working together

 

Psychological Safety at the Workplace

by Angela Hummel, CBC and Dr. Peggy Marshall

 

We spend a lot of time making sure our workplaces are safe, physically that is. We post signs if floors are wet, so no one falls. We teach people how to report safety hazards and eliminate them. We even have a governing body in the United States called the Occupational Safety and Health Administration or OSHA that sets regulations and monitors compliance. Keeping people safe from physical harm and hazards is important.  Yet wouldn’t it be nice if we could put a sign outside of an organization or on their website indicating that workplace was also safe, psychologically. Or a warning sign if they aren’t?

So, what is a psychologically safe workplace? There are a few definitions and multiple thought leaders and researchers on the topic. The definition we like best is from Amy Edmondson who wrote the book “The Fearless Organization.” Test your psychological safety straight away – Fearless Organization.  As a bonus, if you visit her website, you can take an assessment that measures the psychological safety of teams. It might be a great starting point for leading a discussion on psychological safety with your own team.

Returning to the concept of psychological safety, Edmondson defines psychological safety as:” a climate in which people are comfortable expressing and being themselves.”  Other components of psychological safety shared by Edmonson include employees feel comfortable sharing concerns and mistakes without fear of embarrassment or retribution, employees are confident that they can speak up and won’t be humiliated, ignored, or blamed, employees can ask questions when they are unsure about something, employees tend to trust and respect their colleagues.

Sometimes to help us understand a new concept better, it’s helpful to know what it is not. Psychological safety does not mean that people always agree with each other for the sake of being nice. In fact, it’s the opposite. It is about candor, about making it possible for productive disagreement and free exchange of ideas. Psychological safety is also not a personality factor. It refers to the work climate and climate affects people with different personality traits in roughly the same ways.

According to a 2017 Gallup survey, three in ten employees strongly agreed that their opinions don’t count at work. Organizations miss out when they are unable to create psychologically safe environments where opinions do count.  First, mistakes are not reported quickly or maybe not at all resulting in a lack of solutions for corrective action and avoidance of future incidents.  Second, seamless coordination across all employee groups is stunted which leads to a siloed approach to organizational operations. Finally, innovative thinking is critical to idea sharing and brings crucial out of the box thinking to organizations which is missed when employees are not communicating.

Because leadership is key to creating psychological safety, what leaders do to create and impact this climate is important. Consider your own leadership and the clients you coach who are leaders. Also, think about the clients you coach that might not be working for leaders who create psychologically safe workplaces. Many managers, both consciously and unconsciously, still believe in the power of fear to motivate. They assume that people who are afraid, either of management or the consequences of underperforming, will work hard to avoid unpleasant consequences and that good things will happen. Yet, we know that fear is not an effective motivator. It actually inhibits learning. So, in workplaces, managers play an important role in making the environment safe for open communication about challenges, concerns, and opportunities.

Psychologically safe leaders are caring. They set the stage and get people to think differently about their work and when things go wrong. They help people feel safe when speaking up about problems, concerns, mistakes and risks.  They set the stage for candor. They also welcome and invite participation. They have direct conversations and even offer focus groups to find out more and get ideas. A true test is how leaders respond when people do speak up.  If a boss responds with anger or disdain as soon as someone steps forward to speak up about a problem, the safety will quickly evaporate. Leaders who respond productively create psychologically safe workplaces.

Dr. Timothy Clark, in “The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation”, Timothy R. Clark | LeaderFactor shares that employees have to move through stages of safety before they feel fully engaged as a team member.  First, they have to feel inclusion safety which is about feeling safe to be you and form both a self-acceptance and group acceptance perspective.  Next is learner safety which provides the individual with opportunities to learn, develop and grow. Contributor safety is the third stage which satisfies the individual’s need to make a meaningful contribution to the group.  Finally, challenger safety allows individuals to ask questions and challenge the status quo in order to drive for results and make things better.

To conclude this discussion of psychological safety we need to consider the ever-changing workplace environment which is now mostly virtual.  Amy Edmonson offers a few ideas for how to create psychological safety in virtual environments. How to Foster Psychological Safety in Virtual Meetings (hbr.org)  She recommends the use of the chat, breakouts, hand raising, and polls tools to create collaboration and engage the teams in meetings.  Because working from home can feel lonely to many employees, the more a leader can engage teams with positive, uplifting interactions the more psychological safety is created.  Let’s not forget Barbara Fredrickson’s research on positivity including the Losada Line.  PositivityRatio.com Her research suggests it take three positive interactions to one negative interaction to offset negativity.  She also believes that high performance teams have a 6:1 ratio of positive to negative interactions.

All employees have a responsibility for creating psychological safe environments with coaches being instrumental in the guidance and design of initiatives that foster psychological safety.  Join us for the February 10th Global IOC webinar to engage in a deeper discussion and idea sharing about these topics!  Zoom link

https://us02web.zoom.us/j/85671563794?pwd=TmNGbVNEYXc5LzdVcDdnUzhwdWhCdz09

Filed Under: Corporate Coaching Blog Tagged With: amy edmonson, Global IOC, psychological safety, safe work climate, stages of psychological safety, workplace safety

Nine Protective Factors of Resilience

January 25, 2021 by Dr. Peggy Marshall

Resilience

 

Many authors have contributed to resilience research and have identified what are considered to be the protective factors.  The protective factors are behaviors that lead to enhanced effectiveness in dealing with adversity.

Social/Family Connections/Collaboration

Meaningfulness/Purpose/Grit/Endurance

Angela Duckworth in “Grit” defines grit as the combination of passion and perseverance. She adds that there are four aspects to grit; interest, practice, purpose, hope.  Interest refers to enjoying what you are doing.  She conceptualizes practice in a deliberate practice framework which encourages continual development in skills and behaviors.  Unlike the discussion above, Duckworth believes that passion is best defined as a belief that your work matters and has an impact on the lives of others.  Finally, hope includes a growth mindset which allows for overcoming challenges and increasing capacity for achievement.

Positive Perspectives in Life/Happiness

Shawn Achor in “Before Happiness” recommends training our brains to attach more positives to any given situation or event encountered.  Our brains are programmed to identify negatives as an early survival mode.  Being vigilant about describe or make meaning about an event is crucial to changing from a negative to positive mindset.  For most clients this means tracking daily the events and what is being said about them.  Remembering that we have the power to change our experience based upon the narrative and our reaction to events, can help clients adapt to perceived or real adversity.

Previous Experience with Hardship/Adversity

Rick Hanson in “Resilient: How to Grow an Unshakable Core of Calm, Strength and Happiness”, shares that changes in resilient experiences occur at a brain level and involve two processes-activation and installation.  As individuals experience sustained and repeated success with adverse events, the brain makes changes in neural pathways.  This process is an opportunity for coaching as Hanson believes that a process for deliberately internalizing the successes is rarely taught. 

Subjective Well-being/Self Care

The focus on subjective well-being/self care is on how individuals fuel their bodies from four perspectives; physically, emotionally, mentally and spiritually.  Borrowing from Jim Loehr in “The Power of Full Engagement”,  engagement is a state that is acquired-requiring practice-and is the “ability to invest your full and best energy right here-right now” in what matters most.  Loehr shares that we fuel our bodies physically by investing good nutrition, exercise and recovery, and quality. Investment in the emotional dimension suggests we choose opportunity over fear emotional states.  We invest mentally when our stories align with what matters most taking us into the best versions of ourselves.  Finally, spiritual investment occurs when we identify our purpose and passions and remain focused on what matters most.

Independence/Self-Determination

Self-determination theory is most frequently aligned with intrinsic motivation.  The most common components of the theory include autonomy, competence and relatedness.  Autonomy is directly related to choice and a feeling of being in control of behaviors connected to goals.  Often this is referred to as locus of control.  Competence refers to an individual’s mastery of skills and a willingness to take action towards success when he/she believes in his/her own capability.  Relatedness speaks to a connectedness with other often referred to as a sense of belonging.

Self-acceptance/Authenticity

Post-traumatic growth/Learning from Adversity

 in “The Art of Changing the Brain…” suggests that individuals engage in three processes to transform our experiences into learning.  The first is to move from past to future as we begin to make plans based upon what was learned.  Next, individuals integrate what has been learned internally by coming to a deeper understanding of the knowledge gained and it’s impact on the person.  Finally, individuals recognize a locus of control over the information which can then be turned into action.  For coaches, helping clients verbalize the adverse event into what was learned from the adversity begins the transformation of the learning.

Filed Under: Corporate Coaching Blog Tagged With: adversity, authenticity, connection, endurance, Global IOC, grit, perspective, resilience, self care

The Future of Coaching

October 7, 2020 by Dr. Peggy Marshall

The Future of Coaching – Dr. Peggy Marshall

Due to the pandemic, many conferences were moved online.  While it did not seem to be good news at first, it actually created an opportunity for attendees to experience international speakers personally on a variety of topics.  Global IOC believes that there is a need to link empirical research to coach development programs as well as to design our own research studies that inform coaching practice integrating empirical knowledge with practice wisdom.  This article will review four specific thought leaders who were highlighted at summer conferences.

networking in leadership

First, Dr. Richard Boyatzis shared his ideas about the difference between coaching for compliance and coaching for compassion.  Dr. Boyatzis is the H.R. Horvitz Professor of Family Business, at Case Western Reserve University.  https://weatherhead.case.edu/faculty/Richard-Boyatzis  Integrated into his work are the concepts of Positive Emotional Attractors (PEA) and Negative Emotional Attractors (NEA). Essentially, our bodies (brains) respond differently to PEA and NEA with PEA eliciting optimism, possibilities, future orientation, and open-mindedness to change.  Conversely, NEA elicits the opposite effect with clients feeling pessimistic, pressured about outcomes and fear.  In addition, Dr. Boyatzis has a change process, Intended Change Theory, that incorporates the concepts of PEA and NEA into coaching which guides the client in determining ideal states, real states, strengths, gaps, and development of learning agendas that lead to the ideal state.  You can read more about the theory in a recent book “Helping People Change” which Boyatzis co-authored with Melvin Smith and Ellen Van Oosten.  https://www.barnesandnoble.com/w/helping-people-change-richard-boyatzis/1130296637

Next, Dr. Reinhard Stelter, shared ideas about “lingering in dialogue” and 3rd generation coaching.  Dr. Stelter is the Professor of Sport and Coaching Psychology at the University of Copenhagen and visiting professor at the Copenhagen Business School (Master of Public Governance).   https://www.taosinstitute.net/about-us/people/institute-associates/europe/denmark/reinhard-stelter  Third generation coaching suggests that we are moving beyond a solution focused appreciative dialog approach with clients to transformative, fruitful, and genuine dialog.  The approach begins with uncovering the values of the client followed by exploring how the client makes meaning of those values.  It is in giving the meaning making responsibility to the client that coaches can surface what is behind the values.  Finally, this process is followed by “lingering” in dialog to create a nourishing conversation that guides the client in discovering what deeply matters most. It is not a process that is rushed.

Another thought leader, Hetty Einzig, MA, PCC., has written extensively on the future of coaching and the changing dynamics of the coach and client.  https://hettyeinzig.co.uk/  In her book, “The Future of Coaching” and during a conference presentation, she outlined what she believes about the evolution of coaching particularly in a VUCA world.  She believes that learning will be both horizontal and vertical, will include both the individual and system, will incorporate holistic measurements such as body, mind, emotions, and spirit and will focus more on purpose and less on goal-orientation.  This last statement is completely aligned with Dr. Stelter’s thinking.

Finally, Dr. David Clutterbuck shares that as we become “liberated coaches” we are able to see the coaching process of “managed eclectic”.  https://davidclutterbuckpartnership.com   At this level, the coach weaves models, processes, and philosophies into conversations, allowing coaches to become “thinking partners” with clients.  Global IOC has designed all the learning modules to include the concept of “integrated eclectic” which means that throughout the training modules techniques, models and processes are introduced for integration during coaching discussions .  In using this what has been learned, the coach becomes proficient in choosing when to introduce models, processes, and techniques into the coaching conversation.  Global IOC also encourages developing coaches to construct their own coaching philosophy which adapts, expands, and evolves as they grow in coaching knowledge and expertise.

networking group

The central theme from all thought leaders is that the landscape of coaching is changing.  Coaching is becoming more about developing “thinking partnerships” with our clients than guiding specific behaviors.  It is also about taking time to explore who the client is based on values and understanding the meaning they make from those values.  Instead of simply focusing on a goal, clients are also focusing on purpose and coaches need to help clients surface desires and passions while connecting them to purpose.   Compassionate coaching invites coaches to think about the positive actions clients can take towards an idealized self while recognizing that the real self has growth edges.  Finally, coaching is evolving as it combines a focus on deepening relationships with prolonging and emergent conversations in order to interweave processes, models, and techniques.

The Global IOC Core and Senior Registered Professional Coach Programs integrate into the curriculum the concepts from these four thought leaders along with other ideas from forward thinkers in fields of coaching, human behavior, psychology, and organizational development.  If you find yourself resonating to the ideas and would like more information please call 800-973-5702.  To apply for admission to either the Advanced or Core programs, click on this link: https://globalioc.com/apply-for-admission-into-a-coaching-program/.  Finally, Global IOC’s first webinar of 2021 is on January 13th at 10 AM EST.  Global IOC faculty will frame the discussion around the learning from the four specific thought leaders discussed in this article.  Use this Zoom link to attend the call. https://us02web.zoom.us/j/85671563794?pwd=TmNGbVNEYXc5LzdVcDdnUzhwdWhCdz09

Filed Under: Corporate Coaching Blog Tagged With: future of coaching, Global IOC

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